Ticket Details
#SUP-2523 - App freezes when uploading files
Pending
Requested By
Ava Sullivan
Assigned Agent
Liam Brooks
Priority
HighCreated On
05 Aug, 2025 1:20 PM
Due Date
09 Aug, 2025
Description
When trying to upload files through the project form, the application becomes unresponsive after selecting a file larger than 5MB. This issue occurs consistently across browsers. Please investigate and apply a fix.
Tags
Upload
Performance
UI Bug
Activity:
Just Now
Ticket Resolved
Agent closed the ticket after applying a patch for the file upload freeze issue.
By Liam Brooks
10:00 AM, Tuesday
Status Changed to "In Progress"
Ticket was picked up by the assigned agent for investigation.
By Liam Brooks
Yesterday, 3:15 PM
User Comment Added
User emphasized urgency due to impact on production file uploads.
By Ava Sullivan
02 Aug, 2025 - 3:00 PM
Ticket Created
Ticket submitted regarding the app freezing on file upload.
By Ava SullivanChat
Hey! Are you available for a quick call? 📞
08:55 am
Sure, give me 5 minutes. Just wrapping something up.
08:57 am
Perfect. Let me know when you're ready 👍
08:58 am
Ready now. Calling you!
09:00 am
Thanks for your time earlier!
09:45 am
Of course! It was a productive discussion.
09:46 am
I’ll send over the updated files by noon.
09:50 am