Total Refund Requests
+5.42%
Approved Refunds
+3.18%
Pending Refunds
-1.09%
Rejected Refunds
-0.62%
Fully Refunded
+2.41%
| Order ID | Product | Customer | Reason | Payment | Amount | Status | Requested | Processed | Actions | |
|---|---|---|---|---|---|---|---|---|---|---|
#INV-10423 |
NoiseCancel Headphones SKU: NC-900 |
Mason Cartermason.carter@shopmail.com |
Damaged on arrival |
xxxx 7832
|
$129.45 | Pending | 08 Oct 2025 | - | ||
#INV-10407 |
Smartwatch Pro SKU: SW-PRO |
Sofia Williamssofia.williams@shopmail.com |
Wrong size received |
xxxx 2294
|
$79.99 | Approved | 05 Oct 2025 | 06 Oct 2025 | ||
#INV-10388 |
4K Action Camera SKU: AC-4K |
Liam Brownliam.brown@shopmail.com |
No longer needed |
xxxx 1145
|
$249.00 | Refunded | 30 Sep 2025 | 01 Oct 2025 | ||
#INV-10352 |
Bluetooth Speaker Mini SKU: BS-MINI |
Emma Johnsonemma.johnson@shopmail.com |
Product not as described |
PayPal
|
$59.99 | Rejected | 25 Sep 2025 | - | ||
#INV-10341 |
Wireless Mouse SKU: WM-450 |
Oliver Garciaoliver.garcia@shopmail.com |
Did not work as expected |
xxxx 9821
|
$39.00 | Pending | 22 Sep 2025 | - | ||
#INV-10322 |
Ergonomic Office Chair SKU: CHR-550 |
Lucas Turnerlucas.turner@shopmail.com |
Incorrect color delivered |
xxxx 6730
|
$199.00 | Approved | 20 Sep 2025 | 21 Sep 2025 | ||
#INV-10305 |
Portable Vacuum Cleaner SKU: VC-201 |
Charlotte Davischarlotte.d@shopmail.com |
Missing accessories |
xxxx 8142
|
$89.50 | Refunded | 16 Sep 2025 | 18 Sep 2025 | ||
#INV-10293 |
Gaming Keyboard RGB SKU: GK-88 |
Henry Martinhenry.martin@shopmail.com |
Keys not functioning |
PayPal
|
$119.00 | Rejected | 12 Sep 2025 | - | ||
#INV-10275 |
Fitness Tracker Band SKU: FT-900 |
Ella Rodriguezella.rodriguez@shopmail.com |
Did not sync with app |
xxxx 9082
|
$49.99 | Pending | 08 Sep 2025 | - | ||
#INV-10261 |
Laptop Stand Adjustable SKU: LS-101 |
James Andersonjames.anderson@shopmail.com |
Package arrived late |
xxxx 3210
|
$64.99 | Approved | 05 Sep 2025 | 06 Sep 2025 |