FAQs

Need Help with Something?

We're here to assist you with any technical questions, account issues, or feedback.
Reach out to our support team — we’ll get back to you as soon as possible!

Contact Support Tweet to Us

General

Here are some common questions about our templates.

Our templates come with clean source code, comprehensive documentation, SCSS files, and starter project setups for various frameworks (e.g., React, Angular, Laravel).

Yes! We provide 6 months of free support for bug fixes, usage questions, and minor updates. You can also extend support if needed.

The standard license allows use in a single end product. For multiple projects, a separate license is required for each use case.

Yes, we regularly update our templates to ensure compatibility with the latest versions of frameworks like Bootstrap, React, Angular, Laravel, and others.

Yes, we include Figma or design source files with selected templates. Please check the product details or contact us if unsure.

Payments

Here are some common questions related to billing and payment.

We accept all major credit/debit cards, PayPal, and Stripe payments. Some marketplaces may support additional methods.

Yes, you will receive an official invoice or receipt via email immediately after your purchase is completed.

Yes, we follow the refund policy of the marketplace where the item was purchased. Please refer to their refund terms or contact us directly if unsure.

Absolutely! You can upgrade your license at any time by contacting support or purchasing the extended license separately.

Payment failures may occur due to incorrect card info, insufficient funds, or bank restrictions. Please try another method or contact your provider.

Refunds

Find answers related to our refund policy and conditions.

We offer refunds within 14 days of purchase if the template is faulty or not as described. Please review the full policy or reach out for clarification.

You can request a refund by contacting our support team with your order ID and a brief reason for the request.

Custom services, extended licenses, and downloadable assets with confirmed usage typically aren’t refundable.