Ticket Details | Multipurpose Tailwind CSS 4 & Bootstrap 5 Admin Dashboard Template

Ticket Details

#SUP-2523 - App freezes when uploading files

Pending

Requested By

Ava Sullivan

Assigned Agent

Liam Brooks

Priority

High

Created On

05 Aug, 2025 1:20 PM

Due Date

09 Aug, 2025

Description

When trying to upload files through the project form, the application becomes unresponsive after selecting a file larger than 5MB. This issue occurs consistently across browsers. Please investigate and apply a fix.

Tags

Upload Performance UI Bug

Activity:

Just Now

Ticket Resolved

Agent closed the ticket after applying a patch for the file upload freeze issue.

By Liam Brooks

Today, 10:40 AM

Status Changed to "In Progress"

Ticket was picked up by the assigned agent for investigation.

By Liam Brooks

Yesterday, 4:15 PM

User Comment Added

User emphasized urgency due to impact on production file uploads.

By Ava Sullivan

02 Aug, 2025 - 3:00 PM

Ticket Created

Ticket submitted regarding the app freezing on file upload.

By Ava Sullivan

Edit Ticket Close Ticket Back to List

Chat

Hey! Are you available for a quick call? 📞

08:55 am

Sure, give me 5 minutes. Just wrapping something up.

08:57 am

Perfect. Let me know when you're ready 👍

08:58 am

Ready now. Calling you!

09:00 am

Thanks for your time earlier!

09:45 am

Of course! It was a productive discussion.

09:46 am

I’ll send over the updated files by noon.

09:50 am